So far I'm not happy with this product, I've left multiple questions on your site but they haven't been answered yet. I need a light rose gold plating solution for prongs, I bought your product, tested it multiple times, and it's as yellow as my 14k solution. I'm looking into a different brand and if this isn't resolved my company will no longer be using your products.
250 mL (8 oz)
We are very sorry for not answering your first question – for some reason it appears we never received it, as we cannot locate it.
Regarding your solution – we had a mislabeling on a batch of the Eco-Rose. An employee mislabeled the regular 24k Eco-Gold with the Eco-Rose label.
Here are the options we can offer you :
1) We can send you out a bottle of the correct (Eco-Rose) as soon as possible. More will be in stock within the next few days.
2) We can issue a full refund on the order if you are no longer interested in the Eco-Rose.
We deeply apologize for any inconvenience this has caused you. We hope we can fix this mistake and continue business with you.
Here are the options we can offer you :
1) We can send you out a bottle of the correct (Eco-Rose) as soon as possible.
2) We can issue a full refund on the order if you are no longer interested in the Eco-Rose.
Please e-mail info@goldplating.com or call us at 801-546-6200 and let us know how you would like to proceed.
We deeply apologize for any inconvenience this has caused you. We hope we can fix this mistake and continue business with you.