1 Year Limited Warranty Repairs
All our machines and power supplies are covered under a 1 year warranty from date of purchase, when purchased directly through Gold Plating Services. To see more details on whether or not your repair may be covered under its warranty please Click Here!
When the machine is evaluated and determined that repairs are covered by warranty we will begin with the repairs. This can take up to 10 business days.
Customer is responsible to pay the shipping to and from GPS.
Has your warranty expired?
We do offer repairs on most of our equipment outside of its warranty. There is a $50 diagnostic fee. Other fees that may apply are outlined below.
If the repairs are not covered by warranty:
- Repair rates, are $40/hr for any repairs not covered by warranty
- Customer is responsible for any replacement parts needed, parts will be charged at an additional cost.
- Payment will need to be made before any repairs take place.
- Repairs can take up to 10 business days once payment is received.
We strongly suggest going through a quick over the phone diagnostic prior to shipping any equipment to us to avoid any unnecessary charges. This can be done prior to or after the below form is filled out.
We have attached a few videos below for you to go through to help diagnose the issue prior to sending the equipment in to us.
If you are ready to send us your equipment for repairs, please take a minute to fill out the form below so we will be ready for its arrival. This will help us to turnaround any repairs as quick as possible.
This video demonstrates how to check your Universal Plater - Chrome machine. Watch HERE.
This video demonstrates how to check if your common lead is working properly. Watch HERE.
Is your ProLab setup correctly? Watch HERE.