Please Purchase Carefully

At Gold Plating Services, all purchases should be made carefully. All sales are final, and returns are not accepted except as expressly permitted under the applicable equipment warranty terms and conditions or approved as an exception by Gold Plating Services.

If you are unsure whether you are ordering the correct product for your application or process, please contact us before placing your order. Our knowledgeable team is happy to help you select the right products and equipment for your needs.

We understand that ordering the wrong item or needing to make a change can happen. When reasonable, we are willing to consider occasional return requests on a case-by-case basis. However, any exception to this policy is at the sole discretion of Gold Plating Services.

Return Exceptions and Eligibility

Return requests may be considered under the following circumstances:

  • Duplicate orders: A customer accidentally orders two of the same item and wishes to return one.
  • Equipment upgrades: A customer wishes to upgrade a machine, typically within 30–60 days of the original order.
  • Incorrect solutions ordered: An incorrect solution was purchased, provided all seals remain intact and the product has not been opened, tampered with, or used. Certain solutions, including those classified as ORM-D, may not be eligible for return.
  • Other special circumstances: Requests may be reviewed individually and approved at the discretion of Gold Plating Services.

Return Conditions and Fees

If a return exception is approved, the following conditions apply:

  • Return requests: Generally must be submitted within 30 days of the original order date.
  • Shipping costs: Original and return shipping charges are non-refundable and are the customer's responsibility unless otherwise agreed in writing.
  • Restocking fee: An approved return may be subject to a restocking fee of up to 20%.
  • Refunds and compensation: Approved returns will be issued as product credit only. Refunds to the original payment method may be available depending on method type and number of days from when order was placed.
  • Return deadline: Once a return is approved, the item must be shipped back within 7–10 days, as specified in the return authorization.
  • Product condition: All returned items must meet the applicable eligibility requirements and any additional conditions provided during the approval process.

All approved returns are subject to the Unauthorized Returns Policy outlined below.

Unauthorized Returns Policy

No merchandise may be returned to Gold Plating Services without prior written authorization. Approved returns will be issued a Return Materials Authorization (RMA) number, which must be clearly marked on the outside of the return package.

Any product returned without the appropriate RMA number will be considered an unauthorized return.

Gold Plating Services reserves the sole right to determine the disposition or disposal of any unauthorized return. All costs associated with an unauthorized return, including shipping, storage, and disposal, are the responsibility of the party returning the merchandise.

Please do not ship any item back until you have received written approval and an RMA number from Gold Plating Services.

Authorized Return Shipping Address

Gold Plating Services
Attn: Returns Department
RMA #: ____________________
1786 W 12th St, Ste C
Marriott-Slaterville, UT 84404

Questions Before Ordering?

We want you to feel confident in your purchase. If you have questions about product compatibility, equipment selection, or the right solution for your process, please contact our team before placing your order. We are happy to help you make the right choice from the start.