Non-Shipping Related

At Gold Plating Services, we take pride in the quality of our products and the service we provide.

Fast & Reliable Shipping

We strive to fulfill all orders as quickly as possible. Most orders placed before 12:00 PM MST ship the same day. If same-day shipping is not possible, your order will typically ship the following business day.

Quality Assurance & Secure Packaging

Because our products are high-value and specialized, every order undergoes a thorough two-step quality control check. This ensures you receive the correct items, packaged securely to prevent damage or leaks, and shipped with accurate delivery instructions.

  • Leak Protection: All liquid solutions feature a tamper-proof seal and are double-bagged for safety. In the rare event a small amount leaks into the bag during transit, simply pour the solution back into its container—it remains completely safe to use with minimal product loss.

Tamper-Evident Seal Policy on Precious Metals:

  • Protection: Precious metal items include a secondary tamper-evident seal to guarantee product purity and verify the container has not been opened.
  • Returns Notice: Do not remove or alter this seal. Breaking or removing the secondary seal immediately voids all return or exchange options.

Need Help with an Order?

If an issue arises, our customer support team is here to help. Contact us at orders@goldplating.com or 801-546-6200 (Monday–Friday, 9:00 AM – 4:00 PM MST).

To help us resolve your issue quickly, please have the following ready:

  • Invoice or Order Number
  • Clear photos of the issue
  • A brief description of what is missing, damaged, or incorrect

Important Policy Note: Please report any delivery issues within 10 days of receiving your shipment. Do not use or dispose of any affected product, as we may require it to be returned. If a return is necessary, we will provide a prepaid shipping label. Using or discarding the product before contacting us voids eligibility for replacement or refund, and indicates acceptance of the order in its delivered condition. Gold Plating Services reserves the right to determine if replacements will be sent prior to receiving returned items.